Return / Exchange complaint

Tell us what went wrong with your order. Attach photos below. Your complaint and photos will be submitted together for our team to review.

  1. Register your complaint
  2. Attach photos and submit
  3. Our team reviews your ticket

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Find your order

Enter the full order number from your order confirmation.

Enter your order number to fill your name, email, contact number and products automatically.

Register a complaint

Please include clear, well-lit photos of:

  • The complete product as you received it.
  • A close-up showing the defect, damage or incorrect item.
  • The product inside its opened packaging, including any accessories or missing parts you can identify.

Attach 1-5 JPG, PNG or WebP photos, up to 10 MB each and 25 MB total.

If available, upload your original, continuous unboxing video showing the package before opening, the unpacking process, all items received and the defect or damage clearly. For a product that is not working, show the issue during normal use if it is safe to do so.

If the package is already open, upload the original recording if you have one; do not recreate the unboxing.

Attach one MP4, MOV or WebM video, up to 50 MB. Photos and video are sent with your complaint.

Our team will decide the appropriate resolution after reviewing your complaint. Submitting a ticket does not confirm approval of a return or exchange.